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Irish Clothing >  Customer Services

Customer Services

Terms & Conditions
Welcome to the Irish Clothing Company Ltd Terms & Conditions. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions as set out below.
Delivery Policy
The carriers we use for dispatch are Hermes & Royal Mail on standard parcel deliveries and DPD for express delivery of items over 3kg and Fed Ex Express overseas deliveries of 2kg or more. All goods ordered before 12.00pm will be dispatched that afternoon, subject to stock availability. Orders made after 1.00pm will be dispatched the following day. In the unlikely event of a delay, we will contact you by email or phone to let you know. All delivery days are based on standard working days from Monday – Friday. Special delivery orders must be made before 9:30am to be delivered before 17:30 the following working day. Otherwise items will be dispatched on the next working day.

Standard Royal Mail 2nd Class - £2.50 (3-5 days)
Royal Mail - 1st Class - Up to 1kg £3.99 / 1-5 kg £7.50 (1-2 days)
Royal Mail Tracked (Luggage) - £6.50 (2-3 days)
Next Working Day - Courier (Luggage) - £12

Up to 1kg
3-5 working days
Rest of World
Up to 1kg
3-7 working days
3-5 working days

Rest Of World
3-7 working days

3kg +
3-5 working days

Rest of World
3kg +
3-5 working days
Pricing Policy

"Always fair prices."
Irish Clothing Company maintains an everyday savings pricing policy. We watch other retailers closely and maintain competitive pricing. Irish Clothing Company Ltd strives to be open and honest, so we will never inflate our prices to set up an artificial 'sale' (a common - and illegal - retail practice).

It is inevitable in an open market like the internet that there will be some individuals selling some items cheaper than we do, and some selling them for more than we do, just as in the high street. We take great pride in offering a fast, efficient, friendly and secure shopping experience, with great products at fair prices. We encourage our customers to shop around, but are very pleased to welcome them back again and again.

VAT - Please note that as we're based in the UK, our site shows all prices inclusive of VAT. Registered website customers from countries where VAT is not applicable will not be charged VAT at the time of their order unless the order is being sent to a UK or EU address.

Privacy Policy
We guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but Irish Clothing Company Ltd. Look for the yellow padlock in the bottom-right of your browser as you enter the Checkout section of our site.

We at Irish Clothing are totally committed to protecting your privacy. We comply with the principles of GDPR, the Privacy and Electronic communications (EC Direcive) Regulations 2003.

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that re involved in the fulfilment of your order. We do not send random marketing emails to personal email addresses.

The information we hold may include:
Your Name
Phone number
Email Address
This data will be held in accordance with our internal security policy.
We never collect sensitive information about you without your agreement.

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. At the end of that retention period, your data will either be deleted or anonymised (so that it can no longer be associated with you) for research or statistical purposes. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Who else sees your information
We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, Inter parcel, DHL, UPS, FedEx and TNT. Your Consent By using our web site you consent to us using the personal information you have given Irish Clothing Company Ltd and our trusted partners, as outlined in this Privacy Policy. If you are worried about anything to do with our site, please phone us on 01509 263327 and we'll be glad to talk through any issues with you.

Cookies are small amounts of data sent to your web browser by a webserver. They cannot harm your machine in any way as they are small textfiles with simple information in them. You can see them as small textfiles inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour.

You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.
If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart and My Account. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.

If you are worried about anything to do with our site, please phone us on 01509 263327 and we'll be glad to talk through any issues with you.

Returns/Guarantees Policy
No Quibbles Guarantee
Our returns policy is simple! Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase online, i.e. the item you have ordered is faulty, defective or you've had a change of mind (which is fair enough) you must return it to us unused and in its original condition within 30 days for a prompt replacement, exchange or refund. This return policy only applies to our online customers only.

How do I return an item? Simply email us at, and one of our customer support team will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:

Faulty or defective items:
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping. The item(s) must be returned within 30 days of purchase.

Change of Mind:
Goods returned to us because of a change of Mind must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping and delivery charge. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you. In any event, the item(s) must be returned within 30 days of purchase.

Under the European Distance Selling Regulations (DSRs), customers in the European Union that cancel a contract for purchase of an item(s) within 7 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded.

Returning a gift:
We are happy to exchange faulty or defective products that have been sent as a gift. If you are returning an item but would like to exchange it for something else and you're not sure what, we are happy to issue a gift voucher for the value of the item you are returning. If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.

Items lost in transit:
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.

Refunds, replacement and exchanges:
Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s) by Irish Clothing Company Ltd. Any refund will be made in the same form of payment that was used to make the initial purchase.

Please note, in all instances Irish Clothing Company Ltd shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Complaints Procedure
Irish Clothing Company Ltd takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within two working days of receipt, whether they're enquiries or complaints. If email is too impersonal, we encourage you to phone us on 0116 2516305, where our customer support team will gladly be of assistance. All your feedback is appreciated.

Copyright & Trademarks, Conditions of Website Use
All website design, text, movies, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Irish Clothing Company Ltd. and its affiliates or their content and technology providers.

All Rights Reserved
Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without the prior written permission of Irish Clothing Company Ltd is strictly prohibited.

Irish Clothing Company Ltd and are either trademarks or registered trademarks of Irish Clothing Company Ltd. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners and are used by us with their consent.

Conditions of Website Use
Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Irish Clothing Company Ltd. and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Irish Clothing Company Ltd is strictly prohibited.

Governing Law and Contract Formation
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the website by pressing the"submit" button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.
We will send to you an Order Confirmation email detailing the products you have ordered. This is not an acceptance from Irish Clothing Company Ltd.
At the same time as your product is shipped from our warehouse we will send you a Despatch Confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
Non-acceptance of an order may be a result of one of the following reasons:
The product(s) you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing, product or offer description error
You not meeting the eligibility to order criteria as set out below

Refusal of Transaction
We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Irish Clothing Company Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
For the avoidance of doubt, Irish Clothing Company Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Irish Clothing Company Ltd, its affiliates, directors, employees or other representatives.

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